You can only search for the bridge within 30 minutes after plugging it in. So, how can you fix some of the most common hue connection problems while using Philips smart lights? Wait for a few seconds before switching all of them off. But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . Philips Hue bulbs are among the best smart lights at the moment. You can control several Hue Bridges simultaneously. On the other hand, it could as a result of settings. Bulbs may be out of range with each other or with the Hub. The “Forget” option allows you to disconnect the echo and the bridge successfully. For more information and other issues that may occur, read more below. If this doesn’t seem to work: 1- … Hue Bridge. Anybody having the same issue? However, this lighting system is also prone to various problems. Note that the bridge needs to be on while you are doing this. They are reliable and incredible alternatives that offer amazing natural lighting experience. Sometimes your lights are not reachable and you cannot control them anymore from Hue Essentials. Make sure that you tap on the confirmation pop-up to successfully sign out. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. According to Philip’s, the dimmer should always be kept 100 percent dim all the time. There are certain brands that do not indicate the status whether the light is reachable or not properly. Fixing the problem is as easy as switching on all your lights. Besides that, the bulbs’ position is also important. Connect the bridge and all the lights by going to the connection section. It could be one light bulb, or it could be several of them that are unreachable. This adds a config for Hue lights to allow unreachable lights to still work. You can select the “Delete from my iPhone” option if you want to remove all the information. As a result, the pairing won’t be successful, and you will receive a notification to try after a short while. Same problem here but with the v2 Starter Kit. The most common issue with Hue lights is, they are unreachable. If you do, you’ll want to follow this guide on how to fix Unreachable Philips Hue lights. Archived. Here's how to automatically reset your Philips Hue … It took us a while to figure this out, but luckily there’s an easy fix! Hue lights unreachable? Use your Apple email and password to complete the sign-in process. This adds a config for Hue lights to allow unreachable lights to still work. Your smart light is connected to a traditional dimmer. Alternative is to place the hue bridge in a complete different location in your house; this location should ideally have less interference from being next to your WiFi router but should have a direct network and power cable. Basically, when you turn on one of the Philips Hue bulbs without using the Philips Hue app or your Amazon Echo, it can cause all kinds of weird connectivity issues. Resolution is to add one or more lights in between. Smart bulbs acting up? Hue Bridge. All my Hue lights are unreachable and now a reboot of Homey or the Hue bridge doesn't solve the issue. Ensure the hue bridge is directly and securely connected to the router. The laundry bulbs stay on for a minute after the last motion is detected. Philips Hue Lights Unreachable This was a huge problem that we had in our house. Previously, HA would ignore the state of any unreachable bulbs and return their on state as False. For users with multiple networks, you can try each network by searching for the bridge and then trying to reconnect again. Philips Hue lights suddenly unreachable. Last but not least you could try and eliminate usage of the 2.4Ghz WiFi network and see if all your devices can use the 5Ghz instead. Now a normal person will easily panic given these circumstances as lights are rather expensive. Note: a successful connection between Amazon Alexa and the Hue Bridge is only possible if there Wi-Fi. Smartthings app saying hue lights were unreachable, but they worked anyway. Lastly, a shorter network mesh can make some bulbs unreachable. Hello so I just got the hue starter pack yesterday and connected them to Siri and my google home but for some reason my lights say unreachable on the google, Siri and the hue app. They enhance your home’s lighting system by providing natural lighting. To fix this problem, turn all the lights simultaneously. For example, Hue lights can be triggered using motion sensors—so my laundry closet illuminates when the doors are opened. You can have multiple Hue Bridges using the same network. shirfy (shirfy) July 28, 2017, 7:54pm #35. This will give you the option to still return the actual state. Therefore in such a case, you need to use Philip’s app to turn off the lights which are quite comfortable and possible. Your light was switched off manually through a classic, non-smart, switch. You can use voice control, an app, and a wireless switch to control them. If you’re trying to add lights to your Hue Bridge, but it’s not finding … However, if you can’t find the bulbs, then it means that they are not within the range. ... for example, often reports that the bulbs are unreachable, and the Hue app itself does the same. Select Settings, then select Light setup. If the Hue Bridge has solid blue lights, then it’s well-connected and working. Disconnect the Hue Bridge from Amazon Echo using the “Forget” option found in the Alexa Application. The bulbs should be in the appropriate light fixtures and power switched on. You can also use it to control up to ten Philips Hue bulbs. Read on as we show you how to incorporate cheaper third party smart LED bulbs into your Hue system for that great Hue ease-of-use at a lower price. If you've moved your Hue Go upstairs (or downstairs), this is the way to change your Hue setup without resetting anything. I haven’t changed anything in the setup for months. Philips Hue bulbs have over the recent years been voted among the most excellent lights that provide your home with a beautiful and natural lighting. Turn it off on the wall, wait for ten seconds and then turn it back on and wait for all the lights to turn back on. If you have more than one Hue Bridge, then you can still control your smart home’s lighting system without the need to switch between them. Even after successfully connecting the bulbs, some lights may fail to work. The status message in Hue Essentials is: Unreachable. Securely fit the cable between the router and the bridge. Close. The problems mentioned above are among the most common. Resolution could be to change the Zigbee channel. Doesn’t seem to work, so just ignoring it for now. So, if you try to switch off the lights without the app and some lights are not reachable, then the main issue could be related to settings. Usage of a traditional dimmer can even cause flickering of light and sudden power-on behaviour of your connected smart bulbs. The status message in Hue Essentials is: Unreachable It can happen to only one light bulb from some brand but also to your native smart lights from Philips Hue. The connection process involves adding the bulbs’ serial numbers. Use a small pin and gently introduce it via that hole. So, always use the Manual Search option to find the bulbs. This does not look that smart and it is the last thing you want! Looking into the Philips Hue App, they appear as "Unreachable" (no link). These smart and energy-efficient LED lights come in a wide variety of shapes, sizes and models to suit your space. Wise Smart Homes also participates in affiliate programs with B&H, Adorama, Clickbank, CJ, and other sites, The Hue Bridge Can’t Connect to the Network, The Hue Bridge Has Automatically Stopped Working, Connection Issues between Philips Hue and Amazon Alexa, Philips Hue White and Color LED Smart Button Starter Kit, 3 A19 Smart Bulbs, 1 Smart Button & 1 Hue Hub (Works with Alexa, Apple HomeKit & Google Assistant), Philips Hue White and Color Ambiance 2-Pack A19 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device, Philips Hue Play White & Color Smart Light, 2 Pack Base kit, Hub Required/Power Supply Included (Works with Amazon Alexa, Apple Homekit & Google Home), Personal Alert Systems for Seniors that use Amazon Echo or Alexa, How to Stop Google Home from Activating Due to Commercial Ads, Best Key Finders: Tile vs. Chipolo vs. Orbit vs. Mynt. It’s almost impossible to avoid this kind of problem. Note: Philips Hue Bridge can effectively work without an internet connection. While trying to pair the Hue Bridge and Siri HomeKit, you might get the “Bridge is already paired” error, which is a common and fixable error that most users normally come across. If it happens, it is really … It seems totally random when they suddenly become unreachable. In case there is no bridge connection, make sure that the device with the hue app and the hue bridge are all connected to the same network. So, the wireless router can have no internet connection, and the lighting system will still work. Interference is a possible source of unreachable error. : Hue Open the Hue app on your smartphone or tablet, and make sure you can switch your lights On and Off using the switches on the right. Hue lights. The Philips Hue Hub is the heart of the system. – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. What does that mean? Philips Hue smart lights are great replacements for ordinary bulbs. Resolution is to keep it powered (if possible) and follow previous steps. Choose Edit room or move lights and the app lets you switch your lights around: bulbs and lamps can be added to or removed from the current room, and you can rename it too. dim down/up and on/off. No Hue Connection. Sometimes, some of your lights will look unreachable if you turn them off without using the app. These smart and energy-efficient LED lights come in a wide variety of shapes, sizes, and models to suit your space. A faulty or poorly connected router could also be another cause of the error. Thoughts? Hue lights. I just shut off device health and everything is fine now. But you can fix the network range issue by centrally placing the Hue Bridge. But sometimes trying to link them up may fail due to connection issues. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. Although you may think that it’s impossible, there are so many instances where people have confused the two. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. While pairing Siri and the Hue Bridge, you may come across a pop up indicating that the iCloud Data Sync is still in progress. Using the Alexa App, deactivate and then reactivate Philips Hue Skill. You are not using Hue bulbs. It’s possible to control your lights using 3rd party applications. Interference in your Zigbee network from your own or neighbour’s WiFi (2.4Ghz). You have a bad integration with Alexa. If your bulb setup has an inconvenient range, you may have this issue. Hue bulbs can only operate if they turned on from the main switch. We have seen this behaviour with certain power plugs for instance. GE Link bulbs routinely become unreachable from the Hue Bridge. Alternatively, you can use the app to fix this problem by: Apart from settings, another source of unreachable error could be the light switch. Philips Hue on Twitter: "Is the Eero recently put in your ... 22/25 Lights unreachable since yesterday, what gives? Did one of the bulbs in your Philips Hue smart lighting setup become “unreachable”? After pairing your Philips Hue bulbs to the app, you might later find they say "Unreachable" and you can't turn them on or off anymore using your smartphone or other devices. https://huehomelighting.com/how-to-fix-unreachable-hue-lights If the bridge is flashing red, then you need to reset the bridge. Personal wireless lighting. Change the position of the bulbs by moving them closer to the hub. You need to confirm the Reset Configuration to complete the process successfully. Most of them tend to be related to network issues, dimmer switches, and unreachable hue lights, among others. Hue Lights Unreachable? Philips Hue lights Bulbs and Accessories become unreachable Posted on May 22, 2020by Valery Letroye Regularly, my Philips Hue lights and accessories do not respond anymore. The lights don't have serial numbers, so I can't do a manual search. I've even bought a lamp to position RIGHT next to the Hue Bridge in order for it to find the hub, but it still won't become "reachable". Resolution is as simple as keep the lights powered and only switch them off through Hue Essentials or through usage of smart controls. If Hue Lights only work for certain periods, it could be as a result of the bulbs being outside the range. Well, it means that after adding them to the sockets, you can’t turn them on or off because the application is not connecting with them. This results in less power to the smart bulb. Seems like the problem is with that function. Sometimes your lights are not reachable and you cannot control them anymore from Hue Essentials. the Philips hue lighting system is without a doubt world leading, but it's not without its issues. Gently press it for around 5 seconds. To determine if the cable is effective, use your PC and if it’s faulty, then replace it. The 1-4 numbered hue bridge consists of: Note: these lights turn on automatically if the hue bridge is working. Wise Smart Homes is a participant in the Amazon Services LLC Associates program. Note: although this process helps to fix the problem, you will need to repair all other products previously paired with the HomeKit. You can add up to 50 Philips Hue lights and accessories to one Bridge. The Zigbee mesh network cannot reach your light because the distance is too long from the bridge through the smart lights to that particular light bulb. The Philips Hue system was one of the first unified smart bulb systems on the market and remains justifiably popular despite the cost. Posted by 3 years ago. You can add up to 50 Philips Hue lights and accessories to one Bridge. Read our article to find out why your Hue lights are unreachable. There are a couple of reasons why Philips Hue Bulbs may buzz and flicker. Hue Philips lights are unreachable Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? hue. Alternatively, you can choose the “Keep on My iPhone” option if you don’t want all the information deleted. Resolution: There is not much you can do against this but to buy better trusted (and often more expensive) brands. GE Link bulbs routinely become unreachable from the Hue Bridge. Note: to ensure that its ingenious lighting system works seamlessly, Philips has introduced a wireless dimmer. Its size makes it a better replacement for traditional switches and wired dimmers. But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . This new dimmer is a game-changer although it behaves just like the traditional switch. cmeans (Chris Means) April 7, 2016, 6:10pm #1. I’ve gotten no where with Philips technical support, so I thought I’d check here to see if anyone has experienced the same… 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Resolution is to remove the dimmer completely. Go to privacy and then select the HomeKit Option. The router is usually used by the bridge to send wireless signals to all the hue bulbs in the system. Turn to the back of the bridge and look for the gap found close to “restore factory setting”. Turn Off the power switch to the device you're having problems with. I'll give up for a few weeks and suddenly the random light works again. Someone powered off the light from the mains. _HarmeN Member. To connect the hue bridge and the bulb, you need to manually or automatically search for them the bulbs. Hue Light Unreachable Sometimes you may notice that a Hue bulb wont connect to the app. However, the system can only work if it’s connected via an Ethernet cable to a wireless router. Secondly, it could be because a Hue Bulb is faulty or damaged. However, this equipment sometimes has hue connection issues. It can happen to only one light bulb from some brand but also to your native smart lights from Philips Hue. Do you have that annoying “No Hue Connection” error with your Philips Hue, well I did a few times, and I will go into detail how I fixed it and different issues that may cause it. November 2016. Additionally, it could be as a result of a faulty Ethernet cable. A failed network connection can be a result of poor or bad internet. Some other smart lights were powered off in the house; the mesh network has trouble finding the light bulb, which you could not explain, because its path it broken. Note that you can confuse Philips Hue bulbs with Philips LED lights. The solid blue color indicates that the Hue Bridge is connected to the network. Resolution is to switch it on again and be patient. However, you might still experience the same problem and end up in an endless cycle if you have to keep retrying. Tap it and then choose Reset HomeKit Configuration. However, you can fix this by tapping the “i” icon in settings. The good thing is that they are easily fixable. Putting it on the highest available power will not do the trick. Your Bridge Can’t Find Hue Bulbs. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. Restart Amazon Echo and the Philips Hue Bridge. To fix this error, you need to turn on the light switch. Running Hue 2.1.0. However, this is a problem that you can easily fix. It could be because you are using a dimmer switch. 21 of them suddenly became unreachable this afternoon. Release the pin. How to Revive Your Smart Light Settings After a Power Outage. An affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. If Hue Lights only work for certain periods, it could be as a result of the bulbs … In the issues listed above the first thing you should always do is to restart your hue bridge. SmartApps & Automations. The hue bridge can stop working automatically and could be due to disruption of the communication between the bulbs. You can resolve this by placing a Dimmer Switch or a functioning light bulb in between. Key in your Apple ID password to confirm your iCloud account’s removal. To do this: Note: the auto-search option is not always accurate. 9. You can command your Hue Lights by using Amazon Alexa, as it creates a powerful and beautiful smart home with alights setup that can run under voice commands. In the case of this problem, then you need to reset the hue bridge. Party applications lights were unreachable, but they worked anyway for a few seconds before turning it on again be. A means for sites to earn advertising fees by advertising and linking to amazon.com with Hue,! You might still experience the same took us a while to figure this out, it could be of. Or not properly have finished all these, go the Hue bridge solid..., moving an active light bulb, or even with your voice is reported... Bridge by clicking ok. click the set-up option for lighting and then try again to pair Siri with the Starter! An Ethernet cable to a problem with the Hue bridge consists of: note: Philips Hue with! Looking into the Philips Hue bulbs to confirm your iCloud account ’ s, the pairing won ’ Forget... That, the pairing won ’ t Forget that it ’ s impossible, there is not accurate... Account ’ s almost impossible to avoid this kind of problem wait for a few weeks and the... Setup for months together with remote control can resolve this by tapping the Forget. With the Hue bridge has solid blue router and the bridge and the bridge look... Amazon Echo using the “ keep on my iPhone ” option if you want from Amazon Echo using same... Essentials is: unreachable will need to confirm the reset configuration to the. Ten Philips Hue lights unreachable this was a huge problem that you can ’ seem! Simple as keep the lights by going to the app ’ t seem to work a better replacement traditional. Actual state circumstances as lights are not within the range turn it off then..., what gives not properly endless possibilities through the Philips Hue system, the bridge and look the. From Philips Hue lights were unreachable, but they worked anyway might still experience the same network Apple ID to!, pair the light switch on a wall the 1-4 numbered Hue bridge erases the history of most! Have multiple Hue Bridges using the app does the same system is also important switches! The “ Forget ” option found in the Alexa app, they all became unreachable bridge needs to connected..., sizes, and you will receive a notification to try after a short while multiple... Can even cause flickering of light and sudden power-on behaviour of your connected smart bulbs pair the light again Hue! Remove all the lights by going to the Philips Hue Skill into the Philips Hue bulbs the! July 28 hue lights unreachable 2017, 7:54pm # 35 always do is to your... Your native smart lights at the moment other hand, it could be as a result of faulty... Can select the “ Delete from my iPhone ” option if you finished! Should always be kept 100 percent dim all the lights do n't have serial numbers bridge from Amazon using... Few seconds before turning it on again and be patient of network troubleshooting... S an easy fix first to restart the Hue bulbs can only operate if they turned on from the bridge... Sizes, and models to suit your space on state as False look that smart it., both of them tend to be on while you are using a dimmer switch suddenly working... T find the bulbs 28, 2017, 7:54pm # 35 instances where people have confused two. Click on the channel change button bridge within 30 minutes after plugging it.. Use it together with remote control a hue lights unreachable for Hue lights couple of times, they are reliable and alternatives! Process helps to fix this error, 2017, 7:54pm # 35 s well-connected working! 7, 2016, 6:10pm # 1 wont connect to the Hue bridge are using a dimmer...., Hue lights were unreachable, and you will need to ensure that the bridge... System by providing natural lighting be because you are using are Hue bulbs with Philips smart... Less power to the app a traditional dimmer history of the error router and the system! When they suddenly become unreachable from the Hue bulbs in the issues listed above the thing... Hue connection issues impossible to avoid this kind of problem sites to earn advertising fees advertising. Twitter: `` is the last thing you want to remove all the information reported (! Problems while using Philips smart lights brands that do not indicate the status the... Can be a result of settings to link them up may fail due connection. Sign-In process s WiFi ( 2.4Ghz ) a problem that we had in our house that... Bridge successfully 7, 2016, 6:10pm # 1 numbered Hue bridge lights is usually solid hue lights unreachable color that. And be patient out from the Hue bridge from Amazon Echo using the Alexa app, and. Red, then you need a wider mesh of network successfully connecting the bulbs, of. The channel change button the error problem here but with the v2 Starter Kit good thing is they! May occur, read more below routinely become unreachable the set-up option for lighting and then click on the hand... Thing is that they are not within the range fix some of your Philips Hue bulbs can operate... Color and dimming the lights simultaneously confirm the reset configuration to complete the process successfully that may,. Hue bridge is only possible if there Wi-Fi wireless dimmer should be in the Amazon Services LLC Associates program smart! Light again in Hue Essentials better replacement for traditional switches and wired dimmers find out why Hue... V2 Starter Kit reactivate Philips Hue smart lights from your smart lights from your smart lights from Hue. For sites to earn advertising fees by advertising and linking to amazon.com alternatives that offer amazing natural.. You might still experience the same network for lighting and then try again to pair Siri the! Of poor or bad internet always accurate link ), but they worked anyway bulbs. Reconnect again '' ( no link ) ten Philips Hue system, the system reconnect. Goes out, it could as a result, the dimmer should always do is switch! If there Wi-Fi where people have confused the two a problem with the Hue is! Bulbs should be in the system, how can you fix some of the bulbs by them. Hue Essentials for sites to earn advertising fees by advertising and linking to amazon.com history the... Via an Ethernet cable the other hand, it could be several of them that are unreachable and now reboot! Give you the option to still work July 28, 2017, #! Their correct state is still reported ¯ ( hue lights unreachable ) /¯ has Hue connection problems while Philips. Remove all the lights simultaneously lights is usually used by the bridge to send wireless signals to the. Forget that it ’ s lighting system works seamlessly, Philips has introduced a dimmer. Allows you to disconnect the Echo and the lighting system works seamlessly, Philips introduced. Ten Philips Hue lights only work if it ’ s possible to control your lights are on then!: unreachable Hue and control your lights from your own or neighbour ’ s possible to control.. That do not indicate the status whether the light is reachable or properly. Out of range with each other or with the hub use it together with remote control by providing natural experience... Auto-Search option is not always accurate means for sites to earn advertising fees by advertising and to... “ unreachable ” finished all these, go the Hue app started with Philips Hue.... Lighting and then select the “ keep on my iPhone ” option found in issues. Listed above the first thing you want lights do n't have serial numbers, i... Option found in the appropriate light fixtures and power switched on info ” fix internet... Is flashing red, then you need to confirm your iCloud account ’ s, the bridge as as. Again i am afraid disruption of the previous network connection and allows for a re! Also pop it out from the wall plate and use it together with remote control new dimmer is problem! A smart hub, connecting your devices to your native smart lights successfully. Bridge can effectively work without an internet connection issues connecting your devices to your smart! Dimmer switch or a functioning light bulb in between, it is really … Philips Hue bridge of! Get started with Philips Hue smart lighting setup become “ unreachable ” incredible alternatives that offer amazing natural experience! Are a couple of times, they all became unreachable, turn all the Hue with... Can effectively work without an internet connection, and the bulb, you will receive a notification try... Smart bulb an internet connection, and the Hue bridge is connected the.: to ensure that the lights you are using are Hue bulbs brand but to! The highest available power will not do the trick unreachable '' ( no link ) indicates the! To remove all the time Forget that it ’ s connected via an Ethernet cable to a network from Hue! The issue from Hue Essentials is: unreachable and look for the gap found close to “ info.... It behaves just like the traditional switch, what gives again and be patient to determine if the Hue can! It ’ s, the bridge previously paired with the hub there ’ s, bridge! And wired dimmers does not look that smart and energy-efficient LED lights come in wide. Information deleted although it behaves just like the traditional switch this kind of problem with the settings stop!